1. What type of jewellery does Rishikesh Cart sell?

Rishikesh Cart offers premium-quality artificial jewellery designed to give you a luxurious and elegant look at an affordable price. Our collection includes trendy earrings, traditional jhumkas, statement pieces, and festive jewellery.

2. Are your products good quality?

Yes. Every product goes through proper quality checks before dispatch. We focus on design, finishing, durability, and secure packaging to ensure you receive the best possible product.

3. Is this real gold jewellery?

No, all products are artificial jewellery. They are designed to provide a premium gold-like or oxidised look without the high cost of real gold.

4. Will the jewellery lose its shine?

Artificial jewellery may react to water, sweat, perfume, and chemicals. With proper care like storing in a dry place and avoiding moisture, the jewellery maintains its shine for a long time.

5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected PIN codes. If COD is available in your area, it will appear at checkout.

6. How long does delivery take?

• Metro Cities: 3–5 business days
• Other Cities: 4–7 business days
• Remote Locations: 5–9 business days

We always try to deliver as quickly as possible.

7. How do I track my order?

Once your order is shipped, you will receive tracking details via SMS or email. You can track your shipment in real-time using the link provided.

8. What is your return policy?

Returns are accepted only in genuine cases such as:

• Wrong product received
• Damaged product received
• Missing product in parcel

A proper unedited box opening video is mandatory to process any claim. Without video proof, returns or replacements cannot be approved.

9. Why is box opening video mandatory?

The box opening video protects both the customer and Rishikesh Cart from fraudulent claims and courier mishandling issues. It ensures quick and fair resolution in genuine cases.

10. What if I don’t have an unboxing video?

Unfortunately, without a clear unboxing video (starting from sealed package), we will not be able to approve any return or replacement request.

11. Can I return jewellery if I don’t like it?

No. Due to hygiene reasons and product nature, we do not accept returns based on personal preference or change of mind.

12. Do you offer exchanges?

We offer replacement only for approved damaged or wrong product cases. We do not offer exchange for design or style preference.

13. Can I cancel my order?

Orders can be cancelled within 4 hours of placing them. Once shipped, cancellation is not possible.

14. What happens if I refuse a COD order?

Repeated refusal of COD orders may lead to restriction of COD facility for future purchases. Shipping charges may be deducted in RTO cases.

15. What if I enter the wrong address?

Please ensure correct address before placing order. If the parcel is returned due to incorrect address or unavailability, re-shipping charges will apply.

16. Are the product images real?

Yes. All product images are real photographs of the actual product. Slight color variations may occur due to lighting or screen settings.

17. Is my payment secure?

Yes. All payments are processed through secure and encrypted payment gateways to ensure safety of your transactions.

18. Do you offer discounts or combo deals?

Yes, we regularly offer combo sets and special deals. Follow our store for latest updates and offers.

19. Can I place bulk or gifting orders?

Yes, you can contact us for bulk or gifting orders. Special assistance may be provided based on availability.

20. How can I contact Rishikesh Cart?

For any queries, you can contact us at:

Email: help.rishikeshcart@gmail.com
WhatsApp: 7818029581

Please mention your Order ID for faster support.

21. Why should I trust Rishikesh Cart?

• Carefully quality-checked products
• Transparent policies
• Secure payment options
• Safe and protective packaging
• Dedicated customer support

We are committed to building long-term trust with our customers across India.